Loader
Terms & Conditions
Healtsy online store ownership
HEALTSY LDA is the legitimate owner of the official website www.healtsy.com.
- Legal entity
- HEALTSY LDA
- Headquarters
- Rua do Salgueiral, 292D
- 4835-101 Guimarães, Portugal
- Commercial registry
- Nº 515639753
- Website
- www.healtsy.com
Contacts and customer support
For any additional information, questions about an order, or help with these terms, please reach us through the Contact Us page. Our customer care team answers on WhatsApp Monday to Friday, 9:00–17:00 (GMT · Lisboa).
Purpose and scope
These terms regulate every purchase made between customers and HEALTSY through www.healtsy.com. Navigating the website or completing a purchase implies full acceptance of these conditions.
HEALTSY reserves the right to modify these conditions and any product information without prior notice, may refuse orders from users who do not comply with these terms, and requires customers to provide correct and complete contact details.
Content information
All website content is provided for private use only. Reproduction, transfer, or storage without written authorization is prohibited, and linking to the site for commercial purposes requires prior approval.
HEALTSY is not responsible for the content of external links, but commits to correcting any errors on its own pages promptly.
Sales policy
If product information on the site does not match the actual characteristics of the product you receive, you may terminate the purchase.
Product images are illustrative only — the actual product may differ in packaging design, packaging language, graphic elements, or promotional information without affecting the product itself.
Obligations of customers and users
As a user of the Healtsy store, you agree to:
- Not introduce defamatory or obscene content anywhere on the site
- Protect your login password and keep it confidential
- Never use false identities
- Provide accurate and complete personal data
Customers are responsible for the accuracy of their data. HEALTSY cannot be held liable for processing delays caused by incomplete or incorrect information.
Online ordering
Creating an account isn't mandatory, but it is recommended. The ordering flow is: browse → add items to your cart → checkout → fill in personal data → select shipping and payment methods → review your order → confirm payment.
A confirmation email is sent automatically after every order. HEALTSY may refuse orders that do not comply with these terms.
Product availability and order confirmation
Orders are processed only after payment confirmation, and availability cannot be guaranteed until that moment. HEALTSY reserves the right to refuse or cancel orders for unavailable products — in that case you'll be offered a full refund or store credit.
Order confirmation or cancellation
If an item becomes unavailable, you'll be notified immediately. HEALTSY may refuse an order or cancel a previously confirmed purchase for reasons including:
- Incorrect invoice information
- A flag raised by our security systems
- Non-receipt of payment
- Impossible delivery to the given address
- Buyer's inability to purchase
- Price display errors
Payment conditions
We accept the following payment methods:
VISAMastercardMaestroPayPaliDEALGoogle PayApple PayShop PayKlarna
Card details are transmitted via encrypted protocol directly to our payment processors and are used only for the transaction itself or fraud reporting. Every total shown at checkout already includes VAT and shipping.
Security of the store and all transactions
HEALTSY uses the latest and most robust security technologies available for data encryption. Your information is encrypted from the moment a transaction starts until processing completes.
HEALTSY cannot be held responsible for damages arising from electronic communication failures, interception, or virus transmission outside its control.
Ownership of products sold
HEALTSY retains ownership of the products until it has received full payment of the order.
Prices
All prices include VAT. The total specified at checkout includes taxes and shipping, and the price quoted at order confirmation can be printed for your records.
Shipping fees are calculated per order based on the country and location of delivery and the purchase total.
Quality and guarantee
HEALTSY sells only original, non-defective products. Product images may not correspond exactly to what you see on screen due to browser and monitor differences.
2 years
Warranty · consumers
1 year
Warranty · companies
100%
Original products
Unless stated otherwise, the manufacturer's warranty is 2 years for private consumers and 1 year for legal persons. Defective products should be sent to authorized service centers.
Shipping and delivery
Products ship Monday through Friday on business days. Because delivery is handled by independent carriers, HEALTSY cannot guarantee arrival at specific dates or times.
Please provide an address where receipt is likely. HEALTSY bears no responsibility for delivery delays, failed delivery attempts, or return shipping costs resulting from customer absence or incomplete information. Delivery is complete when the parcel reaches the provided address or collection point.
Shipping costs
Shipping is invoiced per order. The exact amount depends on the country and location of delivery and your total purchase price. Prices exclude customs duties for shipments outside the EU.
Delivery times
| Method | Carrier | Europe | Rest of world |
|---|---|---|---|
| Express | DHL | 2–3 working days | 3–8 working days |
| Standard | DPD | 3–10 working days | — |
Delays beyond these estimates do not entitle customers to compensation.
Product returns
Returned products must be in good condition (in sales conditions), with original tamper-proof packaging, without damage, and without having been tried.
The following cannot be returned:
- Medicines
- Food products
- Orthopedic articles made to specific measurements
- Compression stockings
Refunds are processed within 48 hours (working days) after the return arrives at our facilities and passes verification. Return shipping is at your cost, unless the damage resulted from transportation.
Product exchange
Within 14 days of receipt you may exchange items under the same conditions as returns. Outbound and return shipping costs are borne by you — except for transportation damage or technical defects, which HEALTSY covers.
Order cancellation
Before your order ships, you can cancel it through Order history in your account, or by contacting customer service. Successful cancellations incur no fees ; if you already paid, the refund is processed within 48 hours (working days).
Conditions applicable to promotional codes
Promotional codes are personal, non-transferable, single-use, and valid for online purchases only. Selling, exchanging, or donating them is prohibited.
Codes cannot be combined with other promotions unless explicitly stated, are non-refundable, and will not be reissued. HEALTSY may invalidate codes suspected of misuse.
Promotions and sales
Promotional offers are valid only during their specified periods and under their specified conditions. If you return or exchange a promoted item, the refund covers only the amount you actually spent.
Liability
HEALTSY is liable only for damages arising from violations of its contractual obligations. It is not responsible for improper product use, incorrect website information, or a product's non-compliance with the legislation of the destination country.
All products sold by HEALTSY are in compliance with Portuguese law. Customers are responsible for verifying import conditions in their destination country. Customs refusals do not create liability for HEALTSY; refunds for returned shipments are reduced by all shipping costs, return shipping costs, customs charges, duties, and taxes.
Intellectual and industrial property
All website content — texts, comments, works, illustrations and images — is protected under copyright and intellectual property law. Reproduction or representation is strictly prohibited without written authorization.
Website trademarks and copyrights
All brand names and trademarks on the site are protected. You may electronically copy or print portions of the site only for placing an order or researching a purchase. Any other reproduction, modification, distribution, or republication is unauthorized.
Applicable law
These terms are governed by Portuguese law. Consumer disputes may use the European Online Dispute Resolution Platform . Both parties commit to attempting a friendly resolution within a maximum of 60 (sixty) days.
Amendments to the terms and conditions
HEALTSY may change these terms at any time. Each buyer is subject to the terms in force on the date of their order.
Alternative dispute resolution
For conflicts you'd like to resolve outside court, consumers can appeal to the Online Dispute Resolution website managed by the European Commission.
Attachment: Contract resolution form
Template
Notice of contract termination
Use this template to notify us of your intent to terminate a purchase within the 14-day window. Copy it into an email or letter, fill in the blanks, and send it to our customer support.
To: HEALTSY LDA, Rua do Salgueiral, 292D, 4835-101 Guimarães, Portugal
I hereby give notice that I terminate my contract of sale of the following goods:
Order number:
Received on:
Customer name:
Customer address:
Signature & date:
Healtsy online store ownership
HEALTSY LDA. headquartered at Rua do Salgueiral, 292D 4835-101 Guimarães Portugal, Commercial Registry No. 515639753, is the legitimate owner of the official website of the HEALTSY brand and whose domain can be found at https://www.healtsy.com.
Contacts and Customer Support
For additional information, please visit our Contact Us page for full contact details.
Purpose and Scope
These General Conditions and Terms of Sale exclusively regulate the purchase and sale made in the HEALTSY online store, between (the) “Customer” as a buyer and “HEALTSY” as a seller and apply to all www.healtsy.com website visitors, as well as any commercial transaction made through this online store.
Navigation on the website, as well as the purchase of any product at www.healtsy.com, implies acceptance of the present general conditions of use and contracting.
“Customer” or “User” or “Buyer” means any person who acts / buys products in the HEALTSY online store.
“HEALTSY” reserves the right to change these conditions of use and contracting without prior notice as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services. Any change will always be published on the website www.healtsy.com.
"HEALTSY" reserves the right not to process any order received from users who do not comply with the general conditions of sale of the "Seller" (HEALTSY).
The "Customer" must provide “HEALTSY”, as a buyer, with an email address or postal address or data relating to another form of contact, which are correct and complete and accept that HEALTSY (the ) can contact using this data, if deemed appropriate.
Content Information
The website www.healtsy.com is intended for private use only so that the reproduction, transfer, distribution or storage of the contents of the HEALTSY online store, without prior written authorization, is prohibited for any purpose other than strictly personal use.
It is strictly prohibited to insert links from our website for commercial purposes or without prior authorization from “HEALTSY”, as well as the use of the www.healtsy.com domain for abusive purposes, without prior authorization, being susceptible to recourse to the competent legal means by part of “HEALTSY”.
In the event of finding, on other websites, links that allow you to access www.healtsy.com or references to the HEALTSY online store, we inform you that “HEALTSY '' has no responsibility for the links or pages, nor for the contents contained therein. HEALTSY is strongly committed to ensure that the information presented on www.healtsy.com is free of spelling errors and whenever these occur, we will proceed with the respective correction as soon as possible.
Sales Policy
In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.
The photographs and images displayed on the website are provided for illustrative purposes only and are intended to assist Customers in identifying the products offered for sale.
Due to continuous updates made by manufacturers and brands, the product received may differ from the image displayed at the time of purchase. Such differences may include, but are not limited to, packaging design, packaging language, graphic elements, promotional information, ingredient lists, composition, nutritional information or product presentation.
HEALTSY makes every reasonable effort to ensure that product descriptions and information are accurate and up to date. However, product images and descriptions do not constitute a contractual representation of the product and shall not be considered binding regarding the specific characteristics of the item.
Customers who require clarification regarding any product characteristic are encouraged to contact HEALTSY Customer Support prior to placing an order.
Prices and product characteristics are subject to change without notice.
The validation of the purchase order assumes that the “Buyer” is aware of and accepts the General Terms and Conditions of the website www.healtsy.com.
All data recorded by “HEALTSY” constitutes proof of transaction carried out between “HEALTSY” and the “Client”, being the responsibility of “HEALTSY” to file the electronic document in which the contract is formalized, being obliged to keep it accessible.
Obligations of Customers and Users
Any visitor to the www.healtsy.com website undertakes to comply with and respect these general conditions, in particular by observing the following obligations:
1. It is forbidden to introduce, store or disseminate defamatory, obscene, insulting, xenophobic and / or any other content that violates the general principles of law and public order through the HEALTSY website;
2. Save and do not disclose your login password on the website in order to prevent third parties from accessing your account and personal data;
3. Do not use false identities;
4. Granting your personal data and correct addresses so that the "HEALTSY" can properly process orders;
The “Client” is solely responsible for the accuracy of the personal data communicated to “HEALTSY” and undertakes to insert and immediately inform any changes through his Account at www.healtsy.com.
"HEALTSY" disclaims any responsibility for any delay or impossibility of processing the order due to error or insufficiency of the data communicated by the "Customer".
Online Ordering
1. To place an order on www.healtsy.com it is necessary that the “User” has a valid and frequently used email account. It isn’t mandatory to register as a customer to make purchases, but we advise you to do so in order to keep your purchase history in our online store and get discount coupons, among other advantages. To buy, just add to the shopping cart all the products you want to buy, following all the steps of the purchase so that it is successfully completed. The registration process can also be done during the checkout process.
2. Placing an order at www.healtsy.com: Browse the pages of the HEALTSY online store and find the products you want to purchase; Add products to the Shopping Cart using the "Add" or "Add to Cart" button;
3. After choosing all the products you want to purchase, check out by clicking on “Proceed to Checkout” in the shopping cart;
4. Then fill in your personal data in a very simple form (pay attention in filling the address and VAT number, if applicable);
5. Then, select the shipping and payment method;
6. Review your order;
7. Proceed to payment confirming the order;
8. Finally, you will receive an order confirmation via email;
As soon as you finish your purchase, you will receive an automatic email confirming the transaction with your order summary. We suggest that you download this copy for future reference. This summary will also be available on your account page. If the data is not correct, you should immediately request a change or even ask to cancel the purchase.
In the event of non-confirmation of payment or non-compliance with these General Terms and Conditions of Sale, “HEALTSY” reserves the right not to accept your order or to cancel it in whole or in part even after automatic confirmation.
Product Availability and Order Confirmation / Cancellation
“HEALTSY” only processes an order placed by a customer after confirmation of the respective payment, so “HEALTSY” cannot guarantee the availability of the items until the payment is confirmed.
During the order fulfillment process you will be informed of the estimated date for shipping the products. The estimated shipping time may vary depending on the destination of your order.
“HEALTSY” only dispatches orders on business days. Thus, to estimate the delivery time of orders, weekends and public holidays are not counted. Any delay in the shipment of goods, given the estimate of the dates presented, does not confer the right to compensation.
The fulfillment of all orders placed on the website is subject to product availability. HEALTSY tries to ensure that all items on the website are in stock. However, “HEALTSY” reserves the right not to accept any orders or to cancel orders already confirmed for products that no longer have stock. In case of product unavailability, “HEALTSY” will immediately inform the “Client” of the partial or total cancellation of his order, and the buyer is entitled to a refund of the respective amount applicable or credit of that amount for purchases on the website, whichever its preference.
Order Confirmation or Cancellation
Orders submitted on www.healtsy.com for delivery via mail or carrier will only be considered confirmed and processed after payment confirmation.
If the products ordered on www.healtsy.com are no longer available at the time of your last access to the website, despite having obtained an order confirmation, or when “HEALTSY” receives your order, “HEALTSY” will immediately inform the “User” about their unavailability.
If an order and payment have been made for products that, in the meantime, were unavailable, “HEALTSY” will refund (refund) or credit the account for the money paid for the unavailable items.
“HEALTSY” reserves the right to refuse any order regardless of the reason and is exempt from liability for any damages or costs, as well as the right to cancel any purchase even if it has already been accepted or confirmed by “HEALTSY”, namely in the following situations:
The information on the invoice is not correct or verifiable; The order is signaled by the Security Systems of the website as an incorrect, irregular order or an order susceptible to fraud; When the payment of the order is not received; When it is not possible to deliver the order to the address provided by the “User”; If the “Buyer” is found not to have the ability to make the purchase; If it is found that there was an error in the price of a product.
Payment Conditions
The available forms of payment will be presented at www.healtsy.com. We do not accept any payment method other than those mentioned.
Orders can be paid using Visa, Mastercard, Maestro, Paypal, iDeal, Google pay, Apple pay, Shop pay or through Klarna.
For payments using a credit card, all details (such as the card number, expiration date or security code) will be sent via the encrypted protocol to the company providing the remote electronic payment services, without third parties having access to the transmitted information.
This information will not be used by “HEALTSY”, except to carry out the necessary operations for purchase or refund (refund), in the case of return in accordance with the exercise of the right of return, or for reporting to the police authorities of fraud cases.
The total amount shown on the order form comprises the purchase price of the products (including VAT if applicable) and applicable shipping / shipping costs.
We urge you not to attempt to pay by any other means not specified on www.healtsy.com. If you try, “HEALTSY” cannot be held responsible for the loss of the monetary amount paid or any other damages that may result.
Security of the Healtsy Online Store and all transactions
HEALTSY uses the latest and most robust security technologies available for data encryption. All the information you provide will be encrypted, from the initial moment of your transaction, until the moment the order is processed and will not be saved on any public server.
Although we use highly evolved encryption software, any payment transmitted over the Internet or via e-mail runs some risks, particularly when the “User” does not take the necessary precautions.
“HEALTSY” cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, namely damage resulting from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for communications or virus transmissions.
Ownership of products sold
The "HEALTSY" retains ownership of all products on the website until it has received full payment of the order.
Prices
The prices shown on the website www.healtsy.com include Value Added Tax (VAT). The total price specified at the end of the purchase process includes taxes and shipping / delivery costs. Prices are quoted at the time of order confirmation which you can print or download for future reference. The "Customer" must pay only the exact amount specified in the order confirmation.
Shipping fees are calculated per order, the exact price of the shipping fee will depend on the country and location where your order will be delivered and, eventually, on the total purchase price. Prices are all broken down in Euros and any change in the country and place of delivery of the order may have an influence on prices, due to the applicable transport costs and conversion rates.
Please note that the final order price may not include customs duties, import taxes, VAT, administrative fees or any other charges that may be imposed by the destination country for shipments outside the European Union, to territories with special tax regimes, or to countries where local regulations require additional import procedures.
Unless expressly stated otherwise during checkout, all customs duties, taxes, fees and related charges are the sole responsibility of the Customer or recipient.
Most customs authorities calculate duties and taxes based on the value of the products together with the shipping costs. Such charges are non-refundable once assessed by the relevant authorities.
If you pay by Credit Card, we will deduct the amount due from your account as soon as your order leaves our warehouse. In the case of payment by Credit Card, all details (e.g. card number or expiration date) will be sent via encrypted protocol to the company that provides remote electronic payment services, without third parties having access to the information transmitted. This information will not be used except to carry out the necessary procedures for the purchase or refund, in the case of a return, in accordance with the exercise of the right of return or to report cases of fraud to the police. The purchase price of the products and the shipping costs, as indicated in the order form, will be charged to the current account when the purchased products are actually shipped.
Quality and Guarantee
HEALTSY only sells original products at www.healtsy.com and will never sell second-hand products, which are defective or of inferior quality to the standards existing in the market.
The products available at www.healtsy.com may not correspond exactly to the final product with regard to the displayed image and colors, especially due to the internet browser and monitor used by the User.
Manufacturer's Warranty - All products are guaranteed by the respective brands which, unless otherwise stated, is 2 years for private consumers and 1 year for legal persons. In case of defect, they must be sent for repair to the service centers authorized by the production company itself, following the modalities indicated in the original warranty card. Alternatively, you can contact our customer support and we will provide all the necessary help.
Shipping and Delivery
Products ordered from HEALTSY will be shipped and delivered on weekdays, Monday through Friday.
We can only guarantee the good delivery of an order if the shipping address is well indicated by the "User".
Orders are delivered through independent shipping carriers. Therefore, HEALTSY cannot guarantee or arrange delivery at a specific date or time.
Customers are strongly advised to provide a delivery address where someone is likely to be available during normal business hours to receive the parcel, such as a workplace or another attended address.
HEALTSY shall not be responsible for delivery delays, failed delivery attempts, return shipping costs or any additional charges resulting from the Customer's absence, incorrect or incomplete delivery information, or failure to collect the parcel from a designated collection point within the period established by the carrier.
A delivery shall be deemed completed when the parcel is delivered to the address provided by the Customer or made available for collection according to the carrier's procedures.
A delivery is considered made or a product is considered delivered with signing the delivery receipt at the agreed address.
Shipping costs
Shipping costs associated with your order will be invoiced per order, that is, if you order more than one item, you will pay only once the shipping costs.
Shipping fees are calculated per order, the exact price of the shipping fee will depend on the country and location where your order will be delivered and, eventually, on the total purchase price.
These prices do not include customs duties that may be charged by the destination country for shipments outside the European Union.
Delivery times
After your order is registered, the respective payment is confirmed and all the items in your order are available, “HEALTSY” commits itself to proceed with the shipment observing the following delivery terms:
Express: Fast shipping via DHL. Estimated delivery times are: Europe: 2 to 3 working days. Rest of the world: 3 to 8 working days.
Standard: Normal shipping via DPD. Estimated delivery times are: Europe: 3 to 10 working days.
Any delay in shipment of items, given the estimated dates presented, does not give the customer any right to compensation.
Product Returns
If for any reason the order does not meet your expectations, you have the legally established right to terminate the contract within 14 days. To do this, you must send your products to our facilities.
The free resolution period expires after 14 days from the date of receipt of the order by the customer or third party (with the exception of the carrier) indicated by the customer. In order to exercise the right of free termination of the contract, you can contact us through our email info@healtsy.com, via social networks (Facebook or Instagram), or any other means susceptible of proof, of your decision to resolve the present contract by an unambiguous statement. If you wish, you can use the attached form for resolution. To respect the term for the free termination of the contract, simply send your communication before the period of termination of the contract expires.
After informing HEALTSY that you intend to exercise your right of free contract termination, you will be given the instructions to proceed with the return of the product. In no case send items without prior contact as they will not be considered for return. After contacting us and providing you with the return coordinates, you must send us the item properly packed and in the conditions mentioned below, to our address: Healtsy Lda. Rua do Salgueiral, 292D 4835-101 Guimarães.
Any return of products must respect the following conditions: a) Restitution of products in good condition (in sales conditions), with original tamper-proof packaging, without damage, without having been tried and accompanied by the respective invoice. If the packaging is damaged and the products have obvious marks of use, we will not be able to accept the return. b) In the case of a promotional pack or coffret, both the outer carton / packaging and that of the products inside must be intact, without having been tried and accompanied by the respective invoice. If the packaging is damaged and the products have evident marks of use, we will not be able to accept the return. c) Returns of the following products are not accepted: Medicines, Food (including milks, porridge, etc.), orthopedic articles with specific measures, compression stockings and any other items that, even if not on this list, have been flagged by our sales support team.
When proceeding with the return or credit of the value, refunds or credits (for purchases in the online store) will be made by the total amount paid for the products, excluding shipping cost. The shipping costs to our address are borne by the customer, except for customers injured by transportation or technical problems with the product. In these cases, shipping costs will be borne by HEALTSY.
The Buyer must inspect the packaging and the products received upon delivery.
Any claim relating to missing items, damaged products, incorrect products supplied, packaging damage or transport-related issues must be reported to HEALTSY within a maximum period of seventy-two (72) hours after delivery. Claims submitted after this period may not be accepted.
Where applicable, Customers may be requested to provide photographic evidence or any other documentation reasonably required to assess the claim.
The return will only be made after the product arrives at our facilities and the status check and compliance with the conditions described above has been carried out. This check is carried out as soon as the products arrive at our facilities and the amount is returned within 48 hours (working days). If the products do not meet the above requirements for return, the detected non-conformities are communicated to the customer via email, with photographic support, within 24 hours after receipt of the same at our facilities.
In the case of a partial return (one or more products of an order, but which does not complete the entire order), only the amount corresponding to the product (s) to be returned will be returned, and in everything else apply the above conditions.
Refunds
Refunds may be granted in the following situations:
- Order cancellation requested and confirmed prior to shipment;
- Returns made in accordance with the applicable withdrawal period and HEALTSY's Return Policy;
- Orders returned to sender due to unsuccessful delivery, including recipient absence, incorrect or incomplete address information, or failure to collect the parcel from a designated collection point;
- Validated claims regarding missing, damaged or incorrectly supplied products reported within seventy-two (72) hours of delivery;
- Orders officially declared lost in transit by the shipping carrier.
Refunds will be processed using the original payment method whenever possible or by another mutually agreed method.
Product Exchange
If for any reason any product does not meet your expectations, you can exchange it within 14 days after receipt of the order by the customer or third party (with the exception of the carrier) indicated by the customer. To do this, you must send your products to our facilities.
To make your exchange, you can contact us via our email info@healtsy.com, via social networks (Facebook or Instagram), or any other means susceptible of proof, of your decision by an unambiguous statement. You should specify the item you want to exchange.
After contact informs you that you want to exchange the product, you will be given the instructions to proceed with the process. In no case send the article without prior contact as it will not be considered for exchange. After contacting us and providing you with the coordinates for the exchange, you must send us the item properly packed and in the conditions mentioned below, to our address: Healtsy Lda. Rua do Salgueiral N.º 292D 4835-101 Guimarães.
Portugal Any product exchange must respect the following conditions:: a) Restitution of products in good condition (in sales conditions), with original tamper-proof packaging, without damage, without having been tried and accompanied by the respective invoice. If the packaging is damaged and the products have obvious marks of use, we will not be able to accept the return. b) In the case of a promotional pack or coffret, both the outer carton / packaging and that of the products inside must be intact, without having been tried and accompanied by the respective invoice. If the packaging is damaged and the products have evident marks of use, we will not be able to accept the return. c) Returns of the following products are not accepted: Medicines, Food (including milks, porridge, etc.), orthopedic articles with specific measures, compression stockings and any other items that, even if not on this list, have been flagged by our sales support team.
In case you want to exchange a product, both the shipping costs to our address and the amount that corresponds to the shipping costs of the new product are borne by the customer, except for those who were injured by the transportation or technical problem of the product. In these cases, the expenses will be borne by HEALTSY. The exchange will only be made after the product arrives at our facilities, the condition has been verified and the conditions described above have been checked and the amount corresponding to the shipping costs of the new product has been paid. This check is carried out as soon as the product arrives at our facilities. If the product does not meet the above requirements for the exchange, the detected non-conformities are communicated to the customer via email, with photographic support, within 24 hours after receipt of the same at our facilities.
In the case of a partial return (one or more products of an order, but which does not complete the entire order), only the amount corresponding to the product (s) to be returned will be returned, and in everything else apply the above conditions.
Order Cancellation
Before shipment, the "Buyer" may cancel the order. If the “User” places an order and wants to cancel, he must, at first, check the status of the order through the menu “My account”, located in the upper right corner of the main page of the website, then clicking on “Order history” and if the status of the respective order mentions “Pending” or “Paid”, then there is a possibility that it may still be canceled. For this, the “User” must contact our Customer Service through our email info@healtsy.com, via social networks (Facebook or Instagram) or any other means susceptible of proof and ask for the cancellation of your order.
If the cancellation order is successful, the customer will be notified by email of this decision and the cancellation will be processed at no cost to the customer. If the order has already been paid, the refund of the amount paid will be returned within 48 hours (working days).
If the cancellation request is not possible because the order has already been shipped, the products will be sent to the “Buyer”, who, if he maintains his intention to cancel the order, must return it under the conditions referred to in article 18 of this document.
Upon confirmation of return and receipt of the product at HEALTSY headquarters, the chargeback (refund) will be processed within 48 hours (working days).
Conditions Applicable to Promotional Codes
When used according to the established rules, a promotion code or discount coupon enables the user to enjoy a promotion / discount related to the purchase of a specific product or for a set of products, during the period indicated / associated with the code or promotional campaign.
Promotional codes are personal and non-transferable and can only be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not permitted. The customer with the promotional code cannot upload or make available a promotional code on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.
The use of a promotional code is subject to only one use per product and / or per order. Promotional codes cannot be combined with any other promotions or special offers, unless otherwise stated.
Promotional codes cannot be exchanged for cash and will not be reissued or refunded.
Without prejudice to any other rights, “HEALTSY” reserves the right to immediately invalidate the promotional code issued if there’s a suspicion that a promotional code is being used in violation of the above mentioned assumptions.
Promotions and Sales
The promotional offers or commercial campaigns published on the website www.healtsy.com are valid only for the period and under the conditions mentioned in the form of each item on sale.
In the case of return or exchange of items purchased within the scope of commercial campaigns or promotions, you will be credited or delivered only the amount you actually spent on the purchase of the product you intend to return or exchange.
Liability
HEALTSY will only be liable for damages suffered by the “Buyer” in the event that such damages result from violations attributable to HEALTSY's contractual obligations towards the “Consumer”.
HEALTSY cannot be held responsible for the damages suffered by the “Buyer” as a result of improper use of our products.
HEALTSY is not responsible for damages that result from incorrect information on the website or on the product itself.
All products sold by HEALTSY are in compliance with Portuguese law.
HEALTSY declines any responsibility in case of violation of the legislation of the country where the order is delivered. The Customer is responsible for checking with the local authorities the conditions for importing or using the products he/she intends to order.
All products sold by HEALTSY are authorised for sale and consumption in Portugal. It is the Customer's sole responsibility to verify whether any restrictions, prohibitions, licences, permits or import requirements apply in the destination country.
Where products are refused entry, detained, seized, destroyed or returned by customs authorities or any other competent authority, HEALTSY shall not be liable for any losses, taxes, duties, penalties, storage costs, destruction costs or other expenses incurred.
If a shipment is returned to HEALTSY due to customs restrictions or refusal of entry, any refund or store credit issued shall be reduced by all shipping costs, return shipping costs, customs charges, duties, taxes, administrative fees and any other related expenses incurred by HEALTSY.
Intellectual and Industrial Property
All texts, comments, works, illustrations and images reproduced or represented on the website www.healtsy.com are strictly reserved under the terms of copyright as well as intellectual property rights, for the whole world.
Accordingly and under the terms of the Intellectual Property Code the use of information for private purposes is authorized only, subject to contrary provisions including more restrictive provisions contained in that code.
Any reproduction or total or partial representation of the website www.healtsy.com or the elements included in it is strictly prohibited.
The corporate names, brands and distinctive signs reproduced on the website www.healtsy.com are protected under the terms of the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the HEALTSY trademark holder.
If the “User” wishes to use information or materials from the site, he / she needs to obtain prior written authorization from HEALTSY.
Website Trademarks and Copyrights
All brand names, product names and titles used on the website are trademarks or registered names of Shaeco or trademarks and registered names of other holders. The website user/customer is not authorized to use or reproduce any of these trademarks or registered names as this constitutes a violation of the rights of the holders. Everything relating to the design, texts, documents, films, music and/or other services of the website, the selection and organization thereof, as well as the entire software compilation (including applets) and all other materials on the website are the property from Shaeco and its suppliers. Users/customers are only authorized to electronically copy and print portions of the website if it is necessary to place an order on it or to use the website as a source for purchase. The user/client is not authorized to make any other use of the website or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution or republication.
Applicable Law
These Terms and Conditions and all emerging disputes related to these general conditions, including their validity, the use of the www.healtsy.com website or any purchase therein must be governed by Portuguese law.
In the event of a dispute regarding the interpretation or enforcement of these Terms and Conditions, HEALTSY and the “Buyer” undertake to endeavor to obtain a friendly solution, which is fair and appropriate, within a maximum of 60 (sixty) days from the notice addressed for this purpose by any of the parties involved.
In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu.
Amendments to the Terms and Conditions
HEALTSY has the right to change these Terms and Conditions at any time. The “Buyer” is subject to the principles and terms in force on the date of his order unless the law or competent authority imposes any changes to them.
Alternative dispute resolution
Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal to official entities that help them in resolving or guiding a conflict. The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes outside of court:
ATTACHMENT
Contract Resolution Form
(Fill and return this form only if you want to terminate the contract)
For HEALTSY Lda., Rua do Salgueiral, 292D 4835-101 Guimarães, Portugal (e-mail: help@healtsy.com)
I hereby inform you that I intend to resolve my contract for the sale of the following items: (put the names of the items to be returned)
Order number:
Received in:
Client name:
Customer address:
Customer signature (only if this form is notified in paper format):
Date: